Terms & Conditions

Shipping

After payment is received, and it reflects in our bank account, your order will be packed. As soon as your parcel has been delivered to Nampost you will receive a waybill number for tracking purposes.

We live on a farm, so packages will be couriered to town on every occasion.

Loka’Manel Namibia cannot be held liable for packages that are damaged or lost. I will ensure that the parcels are packed as securely as possible so that they cannot be damaged.

We courier nationwide for N$90 via Nampost. Why Nampost? It’s the courier that serves Ariamsvlei.

It is not possible for me to track and trace everyone’s package. On the waybill is your number, which you can track and trace yourself on Nampost’s website. I will gladly help if you are struggling with this.

Delays on the courier’s side are out of my hands. Once parcels are handed over to Nampost, I assume no further responsibility.

Returns, Exchanges and Refunds

We strive to bring you great quality products. Every item will be quality checked for defects before it gets shipped.

If, however, you feel that the product is faulty or damaged in any manner, we will gladly exchange the product (if available) or provide store credit.

All returns and exchanges need to be submitted to us within 1 week (7 days) from the delivery date.

To arrange an exchange or store credit, please send a Whatsapp message to +264 85 676 2651.

The item must be in the original, unused, unworn condition with the label still attached. The item must have no defects, stains, make up, pet hair or smells (cigarette smoke, perfume, etc.)

Once the item is reviewed by us and the condition assessed, your item will either be exchanged or refunded.

We do not accept returns or refunds on any sale items.

For hygienic reasons, we will not exchange, return or refund jewellery, body products, hair products or swimwear.

All shipping costs associated with a return or a refund will be your responsibility.

Wrong size: We will gladly exchange the item, if there is stock of the specific item in the correct size and only if all the above-mentioned conditions were met.